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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS

Q.  Is it worth fixing a lock if it's broken?

A. In most cases a broken lock mechanism cannot be repaired.  For peace of mind, you should always replace your broken lock with a new one

 

Q.  What is the abbreviations for KD & KA mean?

A. KD (Keyed Different) - an individually keyed cylinder operated by its own unique key

KA (Keyed Alike) - Two or more cylinders operated by the same key.  This is ideal for residential applications (i.e. front and back door)

 

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Q.  What is Master Key and Grand Master Key?

A.  Master Keyed (MK) - A system consisting of several cylinders and each has a unique key.  Within the system, there would be one Master Key (or pass key) that will operate all cylinders within the system

Grand Master Key (GMK) - This is an extension of a master key system where the cylinders are divided into two or more groups.  Again each individual cylinder has its own unique key.  Each group would have its own unique Master Key and to make this a Grand Master Key, there will be one Grand Master Key (or pass key) that will operate all cylinders

Q.  What is the difference between a mortise cylinder and a rim cylinder?

A.  A mortise cylinder is installed by screw in threads and is used on locking units that are "mortised" into a door.  Typical mortise cylinder applications are motel doors and aluminums framed doors on commercial buildings

 

Rim cylinders are installed with long screws that hold the cylinder in the door from the inside.  Rim cylinders operate locks that attach to the surface of the door.  An example of a rim cylinder application would be an inward opening or front door

 

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Q.  What does the cam on a mortise cylinder do?

A.  When the key is rotated, the cam (found on the back of the cylinder) will move the locking bolt or latch

 

Q.  How do I determine the length needed?

A.  The length of a mortise cylinder is determined from underneath the head to the outside of the cam (see illustration below).  Mortise cylinders should reach the centre of a door but should not screw in far enough to touch the cylinder or turn knob on the reverse side of the locking unit.

 

 

 

 

 

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Q.  What's the benefit of double cylinder deadbolts?

A.  People think that double cylinder deadbolts offer twice the security as single cylinder deadbolts.  The fact is that double cylinder deadbolts are only necessary for specialized applications such as doors with glass on or near the deadbolt.  Intruders can break the glass, reach in and release the thumb turn on single cylinder deadbolts. Since double cylinder deadbolts require a key to lock or unlock both the exterior and interior of the lock, ultimate security is enforced.  But be careful.  Many communities prohibit the use of double cylinder deadbolts.  Make sure to keep a key nearby and ensure that everyone in your home knows its exact location

 

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Q.  What's the difference between Grade 1, Grade 2 and Grade 3 door hardware?
A.  The grade of locksets is based on a series of tests done by ANSI (American National Standards Institute).  These tests determine the durability and level of security protection of the lock

-  Grade 1 certification:  A commercial quality lock designed for heavy use in commercial and public buildings

-  Grade 2 certification:  The best residential quality lock, designed and built to offer excellent security and durability for most residential applications and some light commercial applications.  Grade 2 certification is highly recommended for acceptable home security

-  Grade 3 certification:  The minimal acceptable quality for residential door locks.  Most locksmiths recommend Grade 2 certification for all residences

 

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Q.  Which door lock offers the best security for my home?
A.  Security experts agree that a Grade 2 deadbolt with a 1" bolt and 3" reinforcing screws is the best lock choice for home security. Deadbolts should be installed on all entry doors - from front rear and side entrances to all walk - in doors leading to your garage.

 

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Q.  What is a Profile Cylinder?

A.  A profile cylinder is a pin tumbler cylinder designed to fit into  an European style keyhole.

 

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Q.  Where are they used?
A.  Profiles originated in Europe when older locking hardware was retrofitted with a pin tumbler cylinder.  The design easily fits into existing European hardware.  This retrofit prevented the replacement of very expensive doors.  Today profile applications may be found on upscale homes in the USA

 

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Q.  How do I determine the length needed for a profile cylinder?

A.  For a more accurate measurement, remove the existing cylinder from the door.  Profile cylinders are measured in millimetre.  To determine the length on the double cylinder with the cam in the centre first measure the overall length (L), subtract the cam measurement (B), and divide the length (L) by two.  This will give you the proper measurement for the inside (A) and outside (C) of the cylinder.

 

 

 

 

 

 

 

To determine length of a profile cylinder when the Cam is not cantered, measure the length to the inside of the door (A) from the centre of the screw hole, and the measurement to the outside of the door (C) from the centre of the screw hole.

 

 

 

 

 

 

 

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